Not many potential Zoho users (and indeed existing users) are aware of Zoho One, which is a bundled package, offering 45+ Apps from a single sign-on, with built-in integrations, at an amazing price point! As a customer, if you are subscribed separately to different Zoho Apps, you may already be paying more than Zoho One, so get in touch for a free assessment.

Zoho One has a new release which is being rolled out, so existing customers will see a huge improvement, and if you are a prospect...just sign up here to get the enhanced version.

Thus far Zoho One has been a framework for bringing all these 45+ Apps together and is often referred to as a complete Business Operating System. Well, it is really about to boss it with the Unified Zoho One 2021 release, as it moves from an operating system to an ecosystem. So, what are the changes?

Improved Services!

Insightful Business Intelligence; Delivered by combining the power of Zoho Analytics + Zia (Artificial Intelligence), enabling conversational Analytics with Forecasting capabilities!

Enterprise Search; Unified, actionable search across the entire ecosystem!

Mobile Device Management; Remote Work requires remote provisioning and management which extends to mobile application management. It’s an Add-on and is included free of cost for 25 users, with additional costs after that. You can enrol devices and distribute Apps to employees. A great security feature is that you can lock or wipe devices if an employee leaves and it caters to both, Bring Your Own Device (BYOD) as well as Corporate devices that have been provided by your business.

Org Dictionary; Runs as a service across the Apps to improve your use of language by identifying keywords and making automatic suggestions.

More Applications!

Zoho has released 15 news Apps in the past 4 years with a focus on following three categories, all of which are now part of Zoho One:

Digital Commerce; Zoho Commerce for online businesses
Remote Collaboration;
Zoho Lens (for Field services enabling remote viewing and troubleshooting with augmented reality)
Zoho Learn (LMS for immersive learning)
TeamInBox (Shared Inbox for users with different email addresses to become part of a Team(s) to promote collaboration and reduce CCs and forwarding)
Data Management;
Zoho DataPrep connects with multiple data sources to clean, enrich data, catalogue, integrate, prepare and organise data, which can then be sent to Zoho Analytics for accurate reporting

Better User Experience

New Unified User Interface for 45 Apps enabling unified navigation
Unified Calendar across all Apps
Unified Dashboards with 50+ pre-built widgets across all Apps
Unified Configuration
Unified integration with 3^rd party Apps

Of course, if you don't like the changes you can always switch back to the classic interface, or toggle between the two, until you feel comfortable!

Finally, download Zoho One on your mobile phone and get access to all Apps on the move - here's what it looks like from my phone, once you click on the Zoho One App - power to you!

Get in touch if you'd like to know more! Happy to help...

As a Zoho One customer, you will appreciate the ROI offered on this subscription with access to the 50+ Apps, collectively known as the Business Operating System! Many companies run their entire end to end operations on this integrated platform, enjoying the many benefits of seamless data-sharing between their various departments, all from a single vendor and a single sign-on.

Well, guess what, the interface to managing all these Apps has just been given a face lift that has transformed navigation by providing one unified view!

Watch the video below to get an idea on how this can improve your set up and get in touch if you need it enabled for your subscription, or indeed, if you would like us to provide free recommendations on configuration tips.

Mercer Lal is proud to have partnered with Zoho Corporation, implementing the entire range of 45+ applications in the Zoho One ecosystem.

One of these applications is Zoho CRM, which lies at the heart of the ecosystem and integrates with other applications like Books, Desk, Meetings, Marketing Hub etc.

At MESA, we are implementing Zoho One, starting with the CRM which involves migrating of data from their previous system. This includes data preparation, segmentation, global updates and customisation in Zoho for accurate field mapping. Quite unique to this migration is the importing of historical data which would normally have been beyond budget!

Once Zoho CRM has been implemented, we will be integrating a quotation management tool (Quotewerks) to manage the configure, price, quote (CPQ) process, which will automatically create a Deal, based on the actual quote sent.

Email marketing will also be integrated through an existing platform (Constant Contact) to bring in all the analytics on Open Rates, Bounce Backs, Click Throughs, Opt-Outs etc.

This will be followed by migration of their current accounting system to Zoho Books.

Further phases include Zoho Marketing Hub integration with their website for managing customer journeys, SEO and lead management, as well as many other Zoho Apps.

• Generate Leads from various sources, including smart web forms, social integration and marketing campaigns
• Enrich Leads using Zia, the Artificial Intelligence built into Zoho and available across the entire platform
• Distribute Leads automatically to Sales Reps based on pre-defined Workflow Rules
• Nurture Leads through multi-channel communications
• Identify quality leads and convert them to Deals with a single click
• Use built-in analytics to measure the Leads, Conversion Rates on Sources and Sales Reps, as well as Cost per Acquisition (CPA)

• Leads can be converted to Contacts once there is a business opportunity and they become potential customers
• Omni-channel engagement that brings the customer closer and unifies your team across Sales, Support and Marketing
• Customer-facing teams communicate internally in real time on a single database that ensures consistent customer experience
• Empower your teams by leveraging insights and intelligence across all customer touchpoints
• Improve your business processes from prospecting to payments using automated, efficient workflows
• Be productive on the go with access to a full range of mobile applications

• An Account is a Company or a Department that can have multiple Contacts linked to it
• Cater to different needs of the same Organisation by setting up parent-child relationships
• View all transactions in one place from sales orders to invoices and payment details within the account
• Segment accounts based on recency, frequency, and monetary value
• Closely manage accounts under your control
• Discover deeper insights about the accounts that you manage with built-in analytics

• Create a Deal for a confirmed business opportunity
• Identify and focus on Deals that are likely to close, using Zia and it's AI capabilities
• Increase up-selling and cross-selling
• View Deals by Stage and progress through Sales funnel easily
• Create Quotes based a Product Catalogue 
• Build fully customisable sales processes for your organization